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How our Terms shape your experience

When you open an account with gudangwd, you're entering into a straightforward agreement with us about how deposits work, how withdrawals are verified, and what happens if your…

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gudangwd How our Terms shape your experience
REACH OUR TEAM

How to contact us about Terms questions

Team online

Live chat

Open the chat window in your account lobby Monday to Sunday, 09:00–23:00 WIB. Our team responds to policy and account questions within minutes.

Email support

Send account or Terms questions to [email protected]. We reply within 24 hours with clarifications on your rights and any account restrictions.

In-app help

Tap the question mark icon in your account settings to access our Terms summary and dispute resolution steps without leaving the lobby.

ACCOUNT PROTECTION

How we handle your data and account security

Data encryption

Your account credentials, payment details and transaction records are encrypted end-to-end. We never store full card or bank account numbers on our servers.

Account verification

Before your first withdrawal, we verify your identity using the phone number and email you provided at signup. This step protects your account from unauthorized access.

Cookie and tracking policy

We use cookies to keep you logged in and to track your gameplay patterns for fraud detection. You can review or delete cookies in your browser settings anytime.

Payment retention

We keep transaction receipts and deposit/withdrawal logs for twelve months. After that, older records are archived securely and available on request.

Dispute resolution

If you disagree with a charge or withdrawal, open a dispute in your account or email [email protected] within 30 days of the transaction date.

Policy updates

When we change these Terms, we'll email you at least 14 days before the change takes effect. Your continued login after that date means you accept the update.

Frequently asked questions about our Terms

Our Terms apply to all deposits and withdrawals made through DANA, OVO, GoPay, QRIS and direct bank transfer. Each payment method has its own processing time, which we display during checkout. Disputes about payment failures are handled within 24 hours of reporting.

You can update your email, phone number and linked payment account anytime through account settings. Deleting your account requires a support request; we'll verify your identity and process the closure within 48 hours. Any remaining balance is returned to your deposit method.

We retain all deposit, withdrawal and gameplay logs for twelve months. You can download statements directly from your account dashboard. After twelve months, records are archived but remain available if you contact support with a specific request.

Contact our support team immediately through live chat or email [email protected]. We'll investigate within 24 hours, check device logs and verify the transaction source. If unauthorized, we'll block the transaction and reverse the balance to your account.

Deposits via DANA, OVO, GoPay and QRIS carry no platform fee. Withdrawal processing is free; the only costs are those charged by your bank or payment provider, which you'll see at checkout. We never add hidden fees to any transaction.

Where local law permits, you can set daily or monthly spending caps in your account settings. These limits apply to all deposits until you adjust them. You can also pause your account for 24 hours or longer if you need a break.

Email [email protected] with your account number and specific concern. We'll respond within 72 hours with an explanation or proposed resolution. If you remain unsatisfied, we offer a formal dispute process outlined in your account help centre.

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