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How gudangwd Protects Your Personal Data

At gudangwd, we collect only the data we need to operate your account, process deposits via DANA, OVO, GoPay and QRIS, and keep your sessions secure.

Data collected only with purposeDANA, OVO, GoPay & QRIS transactions encryptedAccount data never sold to third partiesDeletion requests answered within 7 business daysJakarta & Yogyakarta server routing disclosed

Explore Lobby Read FAQ

Explore What Data We Collect and Why

gudangwd Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with gudangwd, we collect your registration details (name, email, phone number), device identifiers, and payment metadata from your DANA, OVO, GoPay or QRIS transactions. We do not store full card numbers or wallet PINs — those remain on the payment provider's

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encrypted infrastructure. Your IP address and session logs are retained for up to 90 days to support fraud detection and account recovery. All processing depends on local law, and we apply Indonesian data protection standards to every record we hold. You may withdraw consent for non-essential
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data processing at any point through your account settings page.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

Our privacy support team is available seven days a week, 08:00–24:00 WIB. Whether you want to access the data we hold on your account, correct an inaccuracy, or request full deletion, you can reach us through any of the three channels below and we will acknowledge your request within 24 hours.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our privacy agents are online from 08:00 to 24:00 WIB daily and can pull your data profile while you wait.

Email Support

Send a written request to our privacy inbox at [email protected]. We acknowledge every email within 24 hours and resolve data access or deletion requests within 7 business days.

In-App Form

Navigate to Settings → Privacy → Submit Request inside your gudangwd account. The form routes directly to our data team, and you receive a ticket number immediately for tracking.

HOW WE HANDLE DATA

Browse Our Data Handling Practices

Every data-handling decision at gudangwd is designed to give you clear visibility and real control.

Cookie Controls

We use session cookies for login persistence and analytics cookies to measure page performance. You can disable non-essential cookies at any time via the cookie preferences panel in your account footer without affecting your ability to deposit or withdraw.

Account Security

Passwords are stored as salted hashes; we never hold them in plain text. Two-factor authentication is available under Settings → Security and we strongly encourage you to activate it alongside your DANA or OVO linked wallet.

Data Retention

Active account data is retained for the lifetime of your account plus 12 months after closure, in line with financial record-keeping obligations. Session logs and IP addresses are purged automatically after 90 days regardless of account status.

Third-Party Sharing

We share transaction data with DANA, OVO, GoPay and QRIS solely to process your deposits and withdrawals. No marketing third party receives your personal data, and we do not sell or rent data under any arrangement.

Data Access Requests

You have the right to request a full export of the personal data we hold on your account. Submit the request through Settings → Privacy → Request My Data and we will deliver a structured file to your registered email within 7 business days.

Policy Change Notifications

When we update this privacy policy in a material way, we send a notification to your registered email address at least 14 days before the change takes effect, so you have time to review and, if needed, close your account.

Open Answers to Your Privacy Questions

The questions below come directly from the things you ask our support team about how gudangwd handles personal data. If your question is not covered here, reach us via live chat or at [email protected] between 08:00 and 24:00 WIB any day of the week.

We collect your full name, email address, phone number, date of birth, and the device identifier of the first device you use to log in. Payment metadata from DANA, OVO, GoPay or QRIS is also recorded to verify transactions, but wallet PINs and card numbers are never stored on our servers.

We retain your account records for 12 months after closure to satisfy financial reporting obligations. After that period, all personally identifiable information is deleted from our active databases. Session and IP logs are purged after 90 days regardless of whether the account is open or closed.

Yes. Go to Settings → Privacy → Request My Data inside your account. We will compile a structured export covering your registration details, transaction history and session log summary, then deliver it to your registered email within 7 business days.

We share only the minimum payment metadata needed with DANA, OVO, GoPay and QRIS to process your transactions. No marketing firm, analytics reseller or data broker receives your personal information. We do not sell or rent your data under any circumstance.

Scroll to the footer of any page within your account and select Cookie Preferences. From there you can disable analytics and personalisation cookies while keeping session cookies active. Disabling non-essential cookies does not block deposits or withdrawals via DANA, OVO, GoPay or QRIS.

Yes. Any material update to the policy triggers an email notification to your registered address at least 14 days before the change goes live. Minor formatting or clarification edits are updated silently, but we date-stamp every revision at the top of this page.

Your right to request, correct or delete your personal data depends on local law. For most accounts opened from Indonesia, including those from Jakarta and Yogyakarta, you can exercise these rights at any time through the in-account privacy form or by emailing [email protected].

How gudangwd Protects Your Personal Data

Contact Us About Your Privacy Rights

Live Chat

Email Support

In-App Form

Browse Our Data Handling Practices

Cookie Controls

Account Security

Data Retention

Third-Party Sharing

Data Access Requests

Policy Change Notifications

Open Answers to Your Privacy Questions

01 What personal data does gudangwd collect when I open an account?

02 How long does gudangwd keep my data after I close my account?

03 Can I request a copy of all the data gudangwd holds about me?

04 Does gudangwd share my data with any outside companies?

05 How do I turn off non-essential cookies on gudangwd?

06 Will gudangwd notify me if this privacy policy changes?

07 Does my access to account data depend on where I am located?

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